Effective Date: 16th February

Thank you for choosing Odooflow Ltd as your trusted provider of Odooflow Plugin. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline

We offer a 7-day return, exchange, and refund period from the date of purchase. This timeframe provides sufficient opportunity to evaluate your purchase while ensuring a fair policy for our business.

2. Acceptable Item Conditions

To be eligible for a return or exchange, the item must be in its original condition, including all packaging and materials. Please note that digital products, software licenses, and services may have specific conditions for return, which will be clearly outlined on the product page.

3. Refund and Shipping Charges

We understand the importance of fair refund and shipping policies. We offer flat-rate shipping on returns, meaning you won’t incur additional shipping costs when returning eligible items. Refunds will be processed using the original payment method.

For refunds, we offer the following options:

Replacement/Exchange: We’ll replace the item with a different version (if applicable), subject to availability.

Money Refund: The cost of the item will be refunded to the original payment method.

Full Refund: If the plugin does not work as described and we as developers are not able to fix this in a timely manner, a full refund will be issued. We reserve the right to decline a refund where there is simply a change of mind.

Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.

Line-Item Refund: If an order consists of multiple products, a refund can be issued for specific items returned.

Gift Card: A refund amount can be provided as store credit for future purchases.

Store Credit: You may opt for store credit, which can be used for any future purchases on our website.

4. Items Eligible for Refund/Return/Exchange

While we strive to accommodate all requests, some products are not eligible for returns, exchanges, or refunds. The following categories of products generally cannot be returned:

Digital Products & Software Licenses

Products with Expiration Dates

Custom or Personalized Products

Products Sold as Part of Bundles or Subscription Services

5. Refundable Items List

To ensure transparency, we maintain a list of refundable items. You can find the list of refundable items here: All products.

6. Non-Refundable Items List

For clarity, we also maintain a list of non-refundable items. You can view this list here: None.

7. Avoiding Chargebacks

Our transparent refund and return policy is designed to create a fair relationship with our customers. By following these guidelines, we aim to provide a clear understanding of your rights and responsibilities. If you have concerns about your purchase, please contact us first to resolve any issues before initiating a chargeback.

If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at hello@odooflow.co. Your satisfaction is our priority, and we are here to assist you.

Odooflow Ltd

Levels 41 & 42, Emirates Towers – Dubai

Last Updated: 16th February